Quick summary
- We collect the information you choose to provide and limited technical data needed to run and protect the site.
- When a contractor hires Chariot, we may process lead, customer, call, campaign, estimate, and job-outcome data to deliver the selected system.
- We use service providers to host, communicate, process payments, measure performance, and operate client-authorized campaigns.
- We do not sell personal information for money or use a client’s lead list for unrelated third-party marketing.
- You can ask what we have about you, request a correction or deletion, or opt out of non-essential messages.
1. Who this policy covers
This policy describes how Chariot (“Chariot,” “we,” “us,” or “our”), handles information when you visit chariotshift.com, contact us, use the free Growth Hub tools, or receive services from us.
When Chariot processes a contractor’s customer or lead data to deliver the Booked Job System or Maps Growth, the contractor remains responsible for its own customer relationship, notices, permissions, and lawful use of that data.
2. Information we collect
| Category | Examples | Source |
|---|---|---|
| Contact and business information | Name, business name, phone, email, trade, city, service area, website, and messages | Calls, texts, email, or information you send us |
| Technical information | IP address, browser/device type, referring page, request time, and pages requested | Hosting, security, and site-operation systems |
| Service and account information | Selected services, billing status, approvals, support history, connected accounts, and configuration | You, your authorized users, and service providers |
| Lead and job-path information | Contact records, inquiry source, call or message metadata, appointment and estimate status, won/lost outcome, and job value when supplied | Client-authorized CRM, communications, forms, calls, calendars, and pipelines |
| Campaign and attribution information | Landing page, UTM values, click identifiers, campaign/ad identifiers, conversion events, and revenue feedback when enabled | Client-owned advertising and measurement accounts |
Growth Hub tools
The Missed-Call Money Calculator, Contractor Growth Grader, and Website Readiness Checklist run in your browser. Their typed answers and checklist selections are not submitted to Chariot by those tools.
3. How we use information
- Respond to questions, calls, texts, and service requests.
- Build, operate, test, support, and improve the services you selected.
- Route inquiries, preserve attribution, support follow-up, and record contractor-supplied outcomes.
- Run client-authorized advertising, measurement, and conversion-feedback workflows.
- Process payments, maintain business records, prevent abuse, and protect the site and systems.
- Comply with law and enforce our agreements.
5. Calls, texts, and email
Chariot collects a mobile number and SMS consent choices only when a person provides them directly. Nonmarketing and marketing permissions are separate and optional. Consent is not a condition of purchase or form submission. We use each choice only for the message category selected, maintain consent and opt-out records, and honor STOP requests.
We do not treat purchased, rented, scraped, imported, or third-party lists as consent. Message frequency varies. Carrier message and data rates may apply. Reply STOP to opt out of automated texts and HELP for help, or contact us directly. Opting out of marketing does not prevent messages needed to complete a transaction or provide an active service where permitted by law.
Contractors using Chariot messaging workflows are responsible for the consent, sender identification, quiet-hour, suppression, and recordkeeping obligations that apply to their own contacts. Chariot may suspend a workflow that lacks a lawful basis or usable opt-out path.
6. Cookies and measurement
Our hosting and security providers may use cookies or similar technology needed to protect and operate the site. Chariot may also use limited site measurement to understand visits and improve performance. On chariotshift.com this measurement is Google Analytics 4 and Microsoft Clarity. Clarity captures anonymized interaction signals such as clicks, scrolling, and session replays so we can see where the site helps or loses visitors. Client landing pages and campaigns may use client-authorized Google, Meta, or similar measurement tools when the selected service requires attribution or conversion feedback.
We will update this policy before using chariotshift.com visitor data for a materially different purpose. Browser controls can block or delete cookies, although doing so may affect site functions.
7. Your choices and privacy requests
Depending on where you live and the law that applies, you may have rights to know, access, correct, delete, or obtain a copy of personal information, and to opt out of certain uses or sharing. You will not receive a lower level of service merely for making a privacy request.
Email or call jamal@chariotshift.com. We may need to verify your identity or authority before completing a request. Some information may be retained where law, security, accounting, fraud prevention, or an active agreement requires it.
8. Security, retention, and transfers
We use reasonable administrative, technical, and organizational safeguards, including encrypted transmission where supported, access controls, and service-provider controls. No internet transmission or storage method is completely secure.
We retain information only as long as reasonably needed for the purpose collected, the active service, legitimate business records, dispute resolution, security, and legal obligations. Retention varies by data type and connected platform. Information may be processed in the United States and in other locations where our providers operate.
9. Children and third-party links
Chariot is a business-to-business service for adult contractors and is not directed to children under 16. We do not knowingly collect personal information from children. Links to third-party sites are governed by those sites’ own policies.
10. Changes to this policy
We may update this policy as our services, providers, and legal obligations change. The updated date above shows the current version. Material changes affecting active clients may also be communicated through the contact information on file.
11. Contact us
Chariot
1846 Via Quinto
Oceanside, CA 92056
jamal@chariotshift.com